FAQ

1. How to place an order?

Select your items and add them to your cart. Fill in your shipping information and complete payment to successfully place your order.

2. How long does it take for my order to ship?

Orders are usually processed and shipped within 1–3 business days. The exact time may vary depending on stock availability.

3. Can I modify or cancel my order?

If your order has not yet shipped, please contact us as soon as possible to request modification or cancellation.

Once an order has shipped, it cannot be modified or cancelled directly.

4. How long does delivery take?

Local orders are expected to arrive in 5–7 business days, and international orders are expected to arrive in 7–20 business days. Actual delivery time may vary due to logistics or customs factors.

5. Do you support international shipping?

Yes, we support international orders. Specific delivery areas are displayed on the checkout page.

6. How do I track my order?

After your order is shipped, you will receive a notification containing tracking information. There may be a delay in updating the tracking status.

7. How to apply for a return?

Please contact us within 14 days of receiving the goods to submit a return request, and return the goods after confirmation.

8. How long does a refund take?

After the returned goods have been inspected and confirmed to be in good condition, the refund will be processed within 7–10 business days. The exact arrival time depends on the payment method.

9. What if there is a problem with the goods?

If you receive a damaged or abnormal product, please contact us as soon as possible after receiving it, and we will assist you in handling it.

10. How to contact customer service?

For any order or after-sales related issues, please contact us through the contact information provided on this page.