RETURN POLICY
We aim to provide our users with a clear and reasonable return process. Please read the following policy carefully before submitting a return request.
- Return Deadline
To return an item, please submit your return request within 14 days of receiving the item.
Return requests submitted after this period may not be processed.
- Return Conditions
Returnable items must meet the following conditions:
The item is in unused condition.
The item is in good overall condition, without obvious damage or signs of human error.
Original accessories and packaging should be kept as intact as possible.
Returns that do not meet the above conditions may be refused or incur additional processing fees.
- Return Process
Users must first contact us via email or phone to submit a return request.
After receiving confirmation, please return the item to the provided return address.
Returns sent directly without confirmation may not be processed normally.
- Return Address
Please send returned items to the following address (only valid after confirmation):
13903 Fair Glade CT,
Cypress, TX 77429
Please include the relevant order information in the package so we can quickly verify the return.
- Refund Processing Time
After the returned items are inspected and confirmed to be eligible for refunds, the refund will be processed within 7–10 business days.
The refund will be returned via the original payment method. The exact arrival time may vary depending on the payment method.
- Shipping Costs
For returns due to personal reasons, return shipping costs are usually borne by the user.
For returns due to product issues or incorrect shipments, we will cover the related costs.
- Contact Us
For any questions regarding our return policy or procedures, please contact us through the following methods:
Email:
steve@replenara.com
support@replenara.com
Phone:
(857) 833-8335
